Frequently Asked Questions
Everything you need to know about your HATCH journey.
When will my order ship?
Orders typically process within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-7 business days.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I determine my size at HATCH?
We recommend ordering your pre-pregnancy size. Our garments are specifically designed with innovative fabrics and silhouettes to grow with you through every stage of pregnancy and beyond.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs duties.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within 30 minutes of placing your order to request any changes or cancellations.
Are HATCH clothes nursing-friendly?
Many of our styles feature functional button-downs, wrap silhouettes, and lift-up layers specifically designed to make nursing and pumping easier for new mothers.